Bay Area Home Care Services - COVID-19

For COVID-19 updates visit our COVID-19 Resources Page.

Take Care of Yourself

Wash your hands frequently. Cover your nose and mouth if you have to sneeze or cough. Use hand sanitizer with at least 60% alcohol content. Please stay home if you are sick.
Stay Informed

The CDC and the World Health Organization(WHO) continually update their site with the latest information about travel warnings, new outbreaks, and disease developments.
Be Inclusive

Care Indeed is committed to maintaining an inclusive and welcoming community, free from discriminatory acts against our clients or caregivers.

COVID-19 CDC Recent Updates

How We Observe Safety

Closely monitoring the situation and taking action

We're following updates on COVID-19, including guidance from the CDC, CDPH and local health officials. We have an internal response team dedicated solely to this issue, and we'll continue to take actions necessary to help protect the community. Care Indeed is in constant contact with caregivers to make sure they have the latest guidance from the CDC on how to best protect themselves.

Helping with prevention

We partnered with ClearCare to implement detailed instant health screenings prior to and at the close of each caregiver's shift. This detailed screening questionnaire ensures everyone's health-and we continually monitor staff while working in the field. At the start of each shift, our caregivers' first priority is to disinfect high-contact surfaces like doorknobs, refrigerators, tables, sinks, bathrooms, etc. every time they arrive at a client's house.

Protecting our community

If we are notified of a client (or caregiver) testing positive for COVID-19, they will be temporarily suspended from services until they are medically cleared. In this event, we will also follow guidance from the CDC and local health officials to identify other individuals who may have been impacted.

What is Care Indeed doing to help
Caregivers and Clients stay safe?

Actively Monitoring

We are monitoring the coronavirus situation closely, and taking action based on guidance from the CDC and local health officials. Our primary focus is keeping our caregivers, clients, and team members safe.
Dedicated Response Team

At the executive level, we formed a dedicated response team whose main focus remains centered on COVID-19 operations, and we'll continue to take actions necessary to help protect the community.

Communication & Guidance

Care Indeed is in constant communication with all our caregivers to make sure they have the latest guidance from the CDC on how to best protect themselves.
Health Screenings

We immediately implemented through health screenings before placement, and increased check-ins with both clients and caregivers. We also worked with our partners to identify facilities or sites with confirmed COVID cases and quarantined staff to protect everyone's health.

Our Promise to Our Clients & Caregivers

As a member of the Care Indeed family, we want to share with you what we know about resources available to help you and your family during this challenging time.

Caregiver Constant Communication

With the mission of providing quality services and at the same time ensuring the protection and health of our clients and caregivers, Care Indeed created plans on how to monitor employees during this crisis. Caregivers will engage with a Care Indeed employee through a brief and detailed conversation.

Our mandatory caregiver protocols based on CDC recommendations include:

Follow social distancing recommendations to avoid large gatherings and stay home except when performing essential services.

Wash hands often with soap and water for at least 20 seconds, especially after using the restroom, before eating, blowing their nose, coughing, or sneezing. If soap and water are not readily available, hand sanitizer containing at least 60% ethanol is required.

Avoid touching eyes, nose, and mouth with unwashed hands. Personal household items such as dishes, drinking glasses, eating utensils, or bedding are not to be shared under any circumstance.

Mandatory daily cleaning of all "high-touch" surfaces, including counters, phones, remote controls, doorknobs, bathroom fixtures, toilets, keyboards, and bedside tables, must be adhered to utilizing soap and water or another detergent. A household disinfectant is then used, following the instructions on the label, to ensure the safe and effective use of the product. Many products recommend keeping the surface wet for several minutes to ensure germs are killed.

Manual clock in questions (These are the questions we ask caregivers at the start of each shift):

Do you have any signs of illness, such as a fever, sore throat, shortness of breath, cough, runny nose, or congestion?
If yes, please describe your symptoms.
Have you been in contact with anyone with flu-like symptoms?
Have you been in contact with anyone with a confirmed case of COVID-19?
Please remember to wash your hands with soap and water for 30 seconds upon arrival at the client's home. Please have all visitors do the same.

Manual clock in questions (These are the questions we ask caregivers at the start of each shift):

Do you have any signs of illness, such as a fever, sore throat, shortness of breath, cough, runny nose, or congestion?
If yes, please describe your symptoms.
Have you been in contact with anyone with flu-like symptoms?
Have you been in contact with anyone with a confirmed case of COVID-19?
Please remember to wash your hands with soap and water for 30 seconds upon arrival at the client's home. Please have all visitors do the same.
- Flu-like symptoms
- New confusion or difficulty waking up
- Fatigue
- Difficulty breathing
- Persistent pain or pressure in the chest
- Bluish lips or face (sign of poor O2 circulation)

In addition to the above guidelines, we have additional protocols for the caregivers during their shifts:

Bringing a change of clothes and indoor shoes to use during the shift.
Disinfect all surfaces after putting on PPE.
Disinfect packages or groceries before bringing inside.
Caregivers must clock-in and out using their app, which will prompt them to notify us of any changes in their or the client's conditions.