We Value Your Health & Safety

Our Promise to Our Clients & Caregivers

As a member of the Care Indeed family, we want to share with you what we know about resources available to help you and your family during this challenging time.

Caregiver Constant Communication

With the mission of providing quality services and at the same time ensuring the protection and health of our clients and caregivers, Care Indeed created plans on how to monitor employees during this crisis. Caregivers will engage with a Care Indeed employee through a brief and detailed conversation.

Our mandatory caregiver protocols based on CDC recommendations include:

Follow social distancing recommendations to avoid large gatherings and stay home except when performing essential services.

Wash hands often with soap and water for at least 20 seconds, especially after using the restroom, before eating, blowing their nose, coughing, or sneezing. If soap and water are not readily available, hand sanitizer containing at least 60% ethanol is required.

Avoid touching eyes, nose, and mouth with unwashed hands. Personal household items such as dishes, drinking glasses, eating utensils, or bedding are not to be shared under any circumstance.

Mandatory daily cleaning of all "high-touch" surfaces, including counters, phones, remote controls, doorknobs, bathroom fixtures, toilets, keyboards, and bedside tables, must be adhered to utilizing soap and water or another detergent. A household disinfectant is then used, following the instructions on the label, to ensure the safe and effective use of the product. Many products recommend keeping the surface wet for several minutes to ensure germs are killed.

Manual clock in questions (These are the questions we ask caregivers at the start of each shift):

1. Do you have any signs of illness, such as a fever, sore throat, shortness of breath, cough, runny nose, or congestion?
2. If yes, please describe your symptoms.
3. Have you been in contact with anyone with flu-like symptoms?
4. Have you been in contact with anyone with a confirmed case of COVID-19?
5. Please remember to wash your hands with soap and water for 30 seconds upon arrival at the client's home. Please have all visitors do the same.

Manual clock out questions (These are the questions we ask caregivers at the end of each shift):

1. Do you have any signs of illness? Such as a fever, sore throat, shortness of breath, cough, runny nose, or congestion?
2. If yes, please describe your symptoms.
3. Have you been in contact with anyone with flu-like symptoms?
4. Have you been in contact with anyone with a confirmed case of COVID-19?
5. Were there any changes in your client's condition? Such as:
   • Flu-like symptoms
   • New confusion or difficulty waking up
   • Fatigue
   • Difficulty breathing
   • Persistent pain or pressure in the chest
   • Bluish lips or face (sign of poor O2 circulation)

In addition to the above guidelines, we have additional protocols for the caregivers during their shifts:

1. Bringing a change of clothes and indoor shoes to use during the shift.
2. Disinfect all surfaces after putting on PPE.
3. Disinfect packages or groceries before bringing inside.
4. Caregivers must clock-in and out using their app, which will prompt them to notify us of any changes in their or the client's conditions.